Refund policy

Refund Policy

At 200Flags, we want you to be completely happy with your purchase.

Because most of our products are custom-made and personalized especially for you, they cannot usually be returned simply because you changed your mind. However, if something isn't right, we're here to help.

Refunds & Replacements

We'll gladly provide a replacement or full refund if:

  • Your item arrives damaged.
  • Your item has a manufacturing defect.
  • You received the wrong item.
  • Your order is lost during shipping (after confirmation by the carrier).

Please contact us within 30 days of receiving your order.

To help us resolve the issue as quickly as possible, please include:

  • Your order number
  • A brief description of the problem
  • Clear photos showing the issue

📧 returns@200flags.com

Personalized Products

Since every order is custom-made specifically for you, we cannot accept returns or offer refunds for:

  • Incorrect size selected by the customer
  • Spelling or personalization errors provided during checkout
  • Change of mind after production has started
  • Normal variations in color caused by different screen settings

Returns

If a return is required, we'll provide you with instructions before sending the item back.

Please do not return any product without contacting us first.

Exchanges

Because our products are made to order, we do not offer traditional exchanges.

If your item qualifies for a replacement due to damage, defect, or an error on our part, we'll produce and ship a replacement at no additional cost.

European Union Customers

If your order is delivered within the European Union, you may have additional consumer rights under applicable law.

Please note that the 14-day cooling-off period may not apply to personalized or custom-made products, as permitted by applicable consumer protection legislation.

Refund Processing

Once your request has been approved, refunds are issued to your original payment method within 10 business days.

Depending on your bank or credit card provider, it may take a few additional business days for the funds to appear in your account.

If you haven't received your refund within 15 business days after approval, please contact us at:

📧 returns@200flags.com

If you have any questions before or after placing your order, we're always happy to help.

200Flags

Operated from Romania.

Orders are produced and shipped from the USA.

📧 returns@200flags.com